Customer: State Social Insurance Agency (VSAA)

SSIA is the leading institution implementing compulsory social insurance in Latvia. It manages compulsory social insurance funds (including supervising of individual contributions), calculation and out-payment of pensions and social benefits and provides related customer care in more than 30 service centres across the country.

Business Challenge:

  • Develop a modern information system to support the infrastructure of pension and benefits allocation and related activities.
  • Integrate the data of the social payment register and tax information from the State Revenue Service (SRS) for data processing in relation with eight other state information systems.

Business Results:

  • Efficient electronic information exchange between SSIA, SRS, municipalities, health protection and welfare administration institutions
  • Facilitated smooth and uninterrupted work for social insurance officials by ensuring highly efficient access to relevant data whilst meeting specified quality, performance and security standards


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